Privacy Policy

This Privacy Policy describes how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at myhangryjoes.click (the "Site"), place orders, use our services, or otherwise interact with us. Please read this policy carefully. By accessing our Site or using our services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) as it relates to unfair or deceptive practices concerning consumer data.

1. Who We Are

Hangry Joe's is a food service business operating in the United States. Our primary digital presence is through our website at myhangryjoes.click.

For all privacy-related inquiries, you may contact us using the following details:

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at myhangryjoes.click
• Customers who place food orders through our Site or affiliated platforms
• Users who create accounts, subscribe to newsletters, or engage with our promotional communications
• Individuals who contact us through our contact forms, email, or phone
• Any other individuals whose personal information we may collect in the course of operating our food service business

This policy does not apply to third-party websites, applications, or services that may be linked from our Site. We encourage you to review the privacy policies of any third-party services you visit.

3. Information We Collect

We collect several types of information in connection with our services. The categories of personal information we collect are described below.

3.1 Personal Identification Information

When you interact with us — whether placing an order, creating an account, or contacting customer support — we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where required for age verification or promotions)
• Payment information (credit/debit card numbers, billing details — processed securely through third-party payment processors)
• Username and password (for account holders)
• Profile photo (if voluntarily uploaded)

3.2 Order and Transaction Information

When you place an order with Hangry Joe's, we collect information related to that transaction, including:

• Items ordered and menu selections
• Order history and purchase frequency
• Special instructions or dietary preferences you share with us
• Payment confirmation details and transaction IDs
• Delivery status and fulfillment information

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Click patterns and navigation behavior
• Date and time of your visit
• Search queries entered on our Site

3.4 Device Information

We may collect information about the device you use to access our Site, including:

• Device identifiers (such as mobile advertising IDs)
• Hardware model and settings
• Network information
• Geolocation data (with your permission, for delivery purposes)
• App usage data if you access our services via a mobile application

3.5 Communications Data

If you contact us via email, phone, or through web forms, we may retain records of that communication, including:

• The content of your messages or inquiries
• Your contact information provided during the interaction
• Our responses and any follow-up correspondence

3.6 Marketing and Preference Data

If you opt in to receive marketing communications, we collect:

• Your communication preferences
• Information about how you engage with our emails and promotional content (open rates, click-throughs)
• Survey responses and feedback you voluntarily provide
• Loyalty program participation data

3.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Food delivery partner platforms that process orders on our behalf
• Social media platforms if you engage with our social media profiles
• Analytics and advertising partners
• Payment processors who provide transaction confirmation data

4. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including the following:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup arrangements
• Sending order confirmations, receipts, and delivery status updates
• Managing your account and account preferences
• Providing customer support and resolving disputes

4.2 Payment Processing

• Processing payments securely through our third-party payment processors
• Detecting and preventing fraudulent transactions
• Complying with financial recordkeeping requirements

4.3 Website Operations and Improvement

• Operating and maintaining our website and online ordering platform
• Monitoring website performance and resolving technical issues
• Analyzing usage patterns to improve our Site's functionality and user experience
• Conducting A/B testing and feature development

4.4 Analytics and Business Intelligence

• Understanding customer demographics and preferences
• Analyzing sales trends and popular menu items
• Generating aggregated, anonymized reports for internal business planning
• Measuring the effectiveness of marketing campaigns

4.5 Marketing and Promotional Communications

With your consent or where otherwise permitted by law, we may use your information to:

• Send you promotional emails, newsletters, and special offers
• Notify you about new menu items, seasonal promotions, or limited-time deals
• Deliver targeted advertisements based on your preferences and browsing behavior
• Conduct customer satisfaction surveys and loyalty programs

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any marketing email or by contacting us at [email protected].

4.6 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to legal process, court orders, or government requests
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and others

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences and settings.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled as they are required for core functionality such as maintaining your session and processing orders.
• Performance and Analytics Cookies: Used to collect information about how visitors use our Site, such as which pages are visited most often. We use tools like Google Analytics for this purpose.
• Functional Cookies: Allow us to remember your preferences (such as language, saved items in your cart) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver advertisements that are relevant to your interests, both on our Site and on third-party platforms.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more detailed information about our use of cookies, please refer to our Cookie Policy.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We share personal information with third-party service providers who assist us in operating our business and delivering services to you. These may include:

• Payment Processors: To securely process payments (e.g., Stripe, Square, or similar processors)
• Delivery Partners: To coordinate food delivery to your location
• Cloud Hosting Providers: To store data and host our website and ordering platform
• Email Marketing Platforms: To send newsletters and promotional communications
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and usage
• Customer Support Tools: Platforms that help us manage customer service inquiries

All service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect the rights or property of Hangry Joe's
• Prevent or investigate potential wrongdoing in connection with our services
• Ensure the personal safety of our users, employees, or the public

6.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and inform you of any choices you may have regarding your personal information.

6.4 Aggregated or Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, research, analytics, or other business purposes. This type of data is not subject to this Privacy Policy's limitations on sharing.

7. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Payment Security: We do not store full payment card numbers on our servers. All payment processing is handled by PCI-DSS-compliant third-party payment processors.
• Access Controls: We restrict access to personal information to authorized employees and service providers who need it to perform their job functions.
• Secure Data Storage: Personal information is stored on secure servers with appropriate access restrictions and monitoring.
• Regular Security Assessments: We periodically review our security practices and update our measures as appropriate to address new threats and vulnerabilities.

7.2 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. Notifications will be provided in a timely manner and will include information about the nature of the breach, the data involved, and the steps we are taking to address it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights to the extent required by law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising. Note: Hangry Joe's does not sell personal information in the traditional sense, but we may share data with advertising partners.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information to only what is necessary for providing services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge different prices, or provide a different level of service because you exercised your privacy rights.

8.2 General Rights Available to All Users

Regardless of your state of residence, we provide the following rights to all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our records, subject to applicable legal obligations that require us to retain certain data.
• Right to Data Portability: Where technically feasible, you may request that we provide you with your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time.

8.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using the following methods:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)
• Website: myhangryjoes.click (via our contact form)

We will respond to all verified requests within 45 days as required by California law. In some cases, we may require an extension of up to an additional 45 days, in which case we will notify you. We may need to verify your identity before processing your request to ensure we are disclosing information to the correct individual.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected.

After the applicable retention period expires, we will securely delete or anonymize your personal information. Please note that we may retain certain information for longer periods where required by law or where we have a legitimate business interest in doing so.

10. Children's Privacy

Hangry Joe's is a food service business and our website, online ordering platform, and related services are directed at adults aged 18 and over. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices comply with the Children's Online Privacy Protection Act (COPPA) as administered by the Federal Trade Commission (FTC). We do not knowingly use, share, or sell personal information about children under 13 for any purpose.

11. International Data Transfers

Hangry Joe's is based in the United States and primarily processes and stores personal information on servers located within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

Data protection laws in the United States may differ from those in your country of residence. By using our services and providing us with your personal information, you acknowledge and consent to the transfer and processing of your information in the United States in accordance with this Privacy Policy.

We take appropriate safeguards to ensure that any international transfers of personal information are conducted in compliance with applicable law and that your information remains protected to the standards described in this Privacy Policy. If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including food delivery platforms, social media pages, and payment processor portals. These third-party services have their own privacy policies, and we are not responsible for their privacy practices or the content they provide.

We encourage you to review the privacy policies of any third-party services you access through links on our Site. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals.

You may, however, manage your preferences through our cookie consent tools and through your browser's cookie settings. California residents may also exercise their rights under the CCPA/CPRA regarding the sharing of personal information for cross-context behavioral advertising purposes.

14. FTC Act Compliance

Hangry Joe's is committed to fair and transparent data practices in accordance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. This includes our commitments to:

• Accurately representing our data collection and use practices in this Privacy Policy
• Not engaging in deceptive or misleading practices regarding the collection, use, or disclosure of your personal information
• Maintaining reasonable security measures to protect consumer data
• Honoring opt-out requests for marketing communications in a timely manner
• Not making material changes to how we use your data without providing prior notice and, where required, obtaining your consent

15. How to File a Complaint

If you believe that Hangry Joe's has not adequately addressed your privacy concerns or has violated your privacy rights, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Contact Us First

We encourage you to contact us directly to resolve any privacy concerns before submitting a complaint to a regulatory authority. We are committed to working with you to address your concerns promptly and fairly.

• Email: [email protected]
• Website: myhangryjoes.click

15.2 Federal Trade Commission (FTC)

If you believe that we have engaged in unfair or deceptive practices related to your personal information, you may file a complaint with the Federal Trade Commission:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.3 California Attorney General (for California Residents)

California residents who have concerns about our compliance with the CCPA/CPRA may file a complaint with the California Privacy Protection Agency or the California Attorney General:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.4 State Attorney General Offices

Residents of other states may have the right to file privacy-related complaints with their respective state attorney general offices. Many U.S. states have enacted consumer privacy legislation and have established complaint procedures for residents. We encourage you to check with your state's attorney general office for information specific to your jurisdiction.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy on our website at myhangryjoes.click
• Provide notice through our website or via email (where required by law or where changes are material)

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and transparent manner.

We aim to respond to all privacy-related inquiries within 45 days of receipt. For requests submitted by California residents under the CCPA/CPRA, we will respond within the timeframes required by applicable law.

This Privacy Policy was last updated on July 24, 2026, and is effective as of that date. This policy supersedes all prior versions. © 2026 Hangry Joe's. All rights reserved.